Last Updated: 10 June 2026
Welcome to Royal Ride Fleets. By booking, reserving, paying for, or using any service provided by Royal Ride Fleets, you agree to be legally bound by the following Terms & Conditions.
These Terms apply to all limousine, sprinter van, party bus, charter, executive transportation, airport transfer, wedding, nightlife, and related transportation services arranged or coordinated by Royal Ride Fleets.
By submitting a booking request through our website, phone, email, SMS, social media, or any other communication channel, the customer agrees to these Terms & Conditions in full.
These Terms form a legally binding agreement between the customer and Royal Ride Fleets.
All reservations are subject to:
Royal Ride Fleets reserves the right to refuse, cancel, or terminate service at its sole discretion for safety, operational, fraud-prevention, misconduct, or policy-related reasons.
Royal Ride Fleets may coordinate services using independent transportation providers, affiliates, subcontractors, or third-party operators depending on operational requirements, availability, and service area coverage.
Such providers operate as independent contractors and are not employees of Royal Ride Fleets.
The customer is solely responsible for providing accurate booking information including:
Royal Ride Fleets is not responsible for operational issues, delays, or service failures caused by inaccurate or incomplete customer information.
The customer consents to receive communications electronically including:
Communications may occur via email, SMS, phone, CRM systems, or approved digital platforms.
By submitting a booking request, the customer agrees to execute agreements electronically.
Electronic confirmations, invoices, approvals, SMS confirmations, email approvals, online checkouts, and digitally accepted agreements constitute legally binding agreements.
The customer waives any requirement for physical signatures.
Digital records maintained by Royal Ride Fleets constitute official transaction records and admissible evidence of agreement.
A reservation is NOT confirmed until ALL of the following occur:
Vehicle availability is not guaranteed until official confirmation is issued.
A minimum 50% non-refundable deposit is required to secure most reservations unless otherwise stated in writing.
Remaining balances may be due before pickup, at dispatch, or according to the booking agreement.
Failure to complete required payment may result in cancellation without refund.
Royal Ride Fleets reserves the right to verify all payments before dispatching any vehicle.
The following DO NOT constitute payment confirmation:
A booking is only confirmed after funds are successfully verified by Royal Ride Fleets within its merchant or banking system.
Bookings may be delayed, placed on hold, or cancelled if payment verification cannot be completed.
No driver or vehicle will be dispatched until:
Royal Ride Fleets is not responsible for dispatch delays caused by:
If payment is submitted by someone other than the customer of record:
Chargebacks or payment disputes involving third-party payers may result in future reservation denial, collections activity, or legal action.
Royal Ride Fleets reserves the right to request:
Failure to provide requested verification may result in cancellation without refund.
For party bus, VIP, nightlife, or alcohol-related services:
Use of fraudulent identification or payment methods may result in service refusal, cancellation, permanent booking bans, or law enforcement involvement.
Customers agree not to initiate fraudulent, improper, or abusive chargebacks.
If a chargeback or payment dispute is initiated:
Supporting evidence may include:
Passengers must behave safely, lawfully, and respectfully at all times.
The following are strictly prohibited:
Drivers may terminate service immediately if passenger behavior creates safety, legal, operational, or liability concerns.
No refunds will be issued for terminated trips.
Alcohol consumption is permitted only where legally allowed.
Customers are solely responsible for ensuring all passengers comply with applicable alcohol laws and minimum age requirements.
Underage drinking is strictly prohibited.
Royal Ride Fleets reserves the right to terminate service immediately for alcohol or age-related violations.
Passengers may not transport:
Violation may result in immediate trip termination without refund and possible law enforcement notification.
Drivers maintain full authority regarding:
Passengers must comply with all reasonable driver instructions.
Overtime is subject to:
Overtime is NOT guaranteed.
Additional charges may apply for overtime beyond the original reservation duration.
If overtime payment is refused or unavailable, service may end at the scheduled completion time.
Royal Ride Fleets reserves the right to substitute vehicles due to:
Replacement vehicles may be:
If the customer accepts or boards the substitute vehicle, the substitute vehicle is deemed fully accepted.
No refunds, credits, discounts, or claims will be granted after boarding based on substitution-related complaints.
Customers may inspect the vehicle before boarding.
If the customer believes the vehicle is unacceptable, notice must be given BEFORE any passenger boards.
Once any passenger boards the vehicle:
Post-service complaints submitted after ride completion are not grounds for refunds, credits, discounts, or chargebacks.
Royal Ride Fleets is not responsible for delays caused by:
Estimated pickup and arrival times are not guaranteed.
Royal Ride Fleets is not responsible for:
Customers should verify all belongings before exiting the vehicle.
The customer is financially responsible for all damage caused by passengers during service including:
Additional cleaning and incident fees may apply including for:
Charges will be billed to the customer of record.
The customer authorizes Royal Ride Fleets to invoice and collect such charges.
Royal Ride Fleets and/or affiliated providers may photograph or video record vehicle condition before, during, and after service for:
Customers consent to such documentation by booking or using the service.
Deposits are generally non-refundable.
Cancellations made within 72 hours of scheduled service may result in forfeiture of all payments made.
Special event bookings, nightlife bookings, prom bookings, holiday bookings, and large group reservations may be subject to stricter cancellation policies.
Same-day cancellations, no-shows, customer abandonment, refusal to board, or service termination due to misconduct are non-refundable.
If Royal Ride Fleets cancels a reservation due to operational inability and no reasonable substitute can be provided, liability is limited to refund of payments actually received.
No additional compensation shall be owed.
Royal Ride Fleets is not liable for service interruptions caused by:
To the maximum extent permitted by law, Royal Ride Fleets’ total liability for any claim shall not exceed the total amount paid for the specific reservation giving rise to the claim.
Royal Ride Fleets shall not be liable for:
Transportation services involve inherent risks.
By using Royal Ride Fleets services, passengers voluntarily assume ordinary transportation-related risks including risks associated with vehicle travel, passenger conduct, weather conditions, and traffic conditions.
Users may not:
All website content including:
remain the property of Royal Ride Fleets unless otherwise stated.
Customer information may be collected and used for:
By using the service, customers consent to operational collection and use of necessary booking information.
These Terms & Conditions, invoices, confirmations, dispatch records, and booking agreements constitute the entire agreement between the customer and Royal Ride Fleets.
No verbal statements, informal communications, social media messages, phone conversations, or sales discussions shall override these Terms unless confirmed in writing by an authorized representative of Royal Ride Fleets.
If any provision is found unenforceable, remaining provisions shall remain in full force and effect.
These Terms & Conditions shall be governed by and interpreted under the laws of the applicable operating jurisdiction within the United States.
Any disputes shall be resolved in courts of competent jurisdiction as determined by Royal Ride Fleets.
Customer Support & Legal Contact Information
Royal Ride Fleets
Reservations & Customer Support:
Available 24 Hours / 7 Days
Phone: (646) 481-7911
Legal, Billing, Refunds & Administrative Department:
Office Hours: Monday–Friday
10:00 AM – 5:00 PM EST
Phone: (646) 481-7911
Email: quote@royalridefleets.com
Reservations & Sales Team
Available 24/7
Phone: (646) 481-7911
Legal & Administrative Department
Office Hours: Monday–Friday
10:00 AM – 5:00 PM EST
Phone: (646) 481-7911