Refund & Cancellation Policy

Effective Date: May 14, 2026

Royal Ride Fleets aims to provide reliable luxury transportation and professional customer service. This Refund & Cancellation Policy explains how cancellations, modifications, and refunds are handled.

Reservation Cancellations

Customers may request booking cancellations through:

• Phone support
• Email communication
• Website contact form
• Booking confirmation channels

Cancellation Timeframes

Refund eligibility depends on:

• Time of cancellation
• Vehicle type
• Reservation type
• Scheduled pickup time
• Special event bookings

Last-minute cancellations may not qualify for full refunds.

Non-Refundable Situations

Refunds may not be issued for:

• No-show reservations
• Same-day cancellations
• Customer delays causing service disruption
• Policy violations
• Excessive vehicle misuse
• Incorrect booking information provided by customers

Approved Refunds

Approved refunds are generally processed within 5–10 business days depending on banking institutions and payment providers.

Booking Modifications

Changes to:

• Pickup time
• Pickup location
• Vehicle selection
• Service duration

are subject to availability and updated pricing.

Service Interruptions

Royal Ride Fleets is not responsible for service interruptions caused by:

• Extreme weather
• Road closures
• Government restrictions
• Mechanical emergencies
• Traffic accidents
• Airline schedule changes

Event Transportation & Special Bookings

Wedding transportation, prom transportation, corporate events, and special event reservations may require non-refundable deposits.

Contact Information

Customer Support & Legal Contact Information

Royal Ride Fleets

Reservations & Customer Support:
Available 24 Hours / 7 Days
Phone: (646) 481-7911

Legal, Billing, Refunds & Administrative Department:
Office Hours: Monday–Friday
10:00 AM – 5:00 PM EST
Phone: (646) 481-7911

Email: quote@royalridefleets.com

Reservations & Sales Team

Available 24/7
Phone: (646) 481-7911

Legal & Administrative Department

Office Hours: Monday–Friday
10:00 AM – 5:00 PM EST
Phone: (646) 481-7911