Royal Ride Fleets
Privacy Policy, Terms & Conditions, Refund & Cancellation Policy, and Service Disclaimer
Last Updated: January 2026
This page governs the use of the website and services of Royal Ride Rentals LLC, operating as Royal Ride Fleet (“Royal Ride Fleet,” “we,” “our,” or “us”). By accessing our website, submitting a quote request, making a reservation, or using our services, you agree to the terms outlined below.
1. Privacy Policy
1.1 Information We Collect
We collect personal information only when necessary to provide quotes, reservations, and transportation services. This may include:
Name
Email address
Phone number
Pickup and drop-off locations
Date, time, and type of service
Passenger count and vehicle preference
Payment-related information (processed securely)
We may also collect non-personal data such as IP address, browser type, device information, and website interaction data for analytics and security purposes.
1.2 How We Use Information
Your information is used solely to:
Provide quotes and availability
Process reservations and payments
Coordinate dispatch and service fulfillment
Communicate booking confirmations or updates
Improve website performance and customer experience
Prevent fraud and misuse
We do not sell or rent personal information.
1.3 Data Storage & Security
We use reasonable technical and organizational safeguards to protect personal data. Access is restricted to authorized personnel only. While no system can guarantee absolute security, we actively work to protect your information.
1.4 Third-Party Tools
We may use third-party services (CRM systems, analytics tools, payment processors, communication platforms) strictly to support business operations. These providers operate under their own privacy policies.
1.5 Cookies
Our website may use cookies to improve functionality and analyze traffic. You may disable cookies via your browser settings.
2. Terms & Conditions
2.1 Service Scope
Royal Ride Fleet provides transportation booking, coordination, and dispatch services for luxury vehicles, including but not limited to sedans, SUVs, limousines, sprinter vans, party buses, and charter buses.
Services may be fulfilled using company-operated vehicles and/or licensed third-party transportation providers.
2.2 Quotes & Availability
All quotes are estimates based on information provided at the time of inquiry.
Prices may change if trip details change (date, time, duration, passenger count, location, or vehicle type).
Availability is not guaranteed until a reservation is confirmed and the required deposit is received.
2.3 Customer Responsibilities
Customers agree to:
Provide accurate booking information
Comply with vehicle rules and safety instructions
Avoid illegal activities, substance abuse, or damage to vehicles
Be responsible for passenger conduct
Additional charges may apply for excessive cleaning, damage, overtime, or violations.
2.4 Right to Refuse or Terminate Service
We reserve the right to refuse or terminate service without refund if:
Passenger behavior is unsafe, illegal, or abusive
Vehicle or driver safety is compromised
Payment authorization fails
Terms are violated
3. Refund & Cancellation Policy
3.1 Deposits
A 50% deposit is required to confirm a reservation.
Deposits secure vehicle availability and scheduling.
3.2 Cancellations
Cancellations made 72 hours or more before pickup:
Deposit may be refunded, minus any non-recoverable processing or administrative fees.Cancellations made within 72 hours of pickup:
Deposit is non-refundable.
Same-day cancellations or no-shows:
No refund will be issued.
3.3 Changes to Bookings
Changes to date, time, vehicle, or duration are subject to availability and may result in price adjustments.
3.4 Force Majeure
We are not responsible for delays or cancellations caused by events beyond our control, including but not limited to weather, accidents, road closures, mechanical failures, or government restrictions. Refunds, if any, will be assessed on a case-by-case basis.
4. Booking Agreement & Service Disclaimer
4.1 Transportation Disclaimer
Royal Ride Fleet acts as a booking and coordination entity. In some cases, transportation services may be provided by independent, licensed third-party operators. We are not a common carrier and do not guarantee the actions or omissions of third-party providers beyond reasonable coordination.
4.2 Liability Limitation
To the maximum extent permitted by law:
Royal Ride Fleet is not liable for indirect, incidental, or consequential damages
Liability is limited to the amount paid for the specific service
We are not responsible for lost or damaged personal items
Passengers assume all risks associated with transportation services.
4.3 Time & Traffic Disclaimer
Arrival times are estimates only. We are not responsible for delays caused by traffic, weather, road conditions, or events outside our control. No refunds are provided for delays caused by such factors.
4.4 Damage & Cleaning Fees
Customers are financially responsible for:
Interior or exterior vehicle damage
Excessive cleaning due to spills, bodily fluids, smoke, or debris
Missing equipment or accessories
Charges will be assessed based on repair or cleaning costs.
4.5 Governing Law
These terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles.
5. Policy Updates
We may update this page at any time. Continued use of our website or services constitutes acceptance of the revised terms.
6. Contact Information
Royal Ride Rentals LLC
Operating as: Royal Ride Fleet
Email: support@royalridefleet.com
Website: www.royalridefleet.com